Free eBook: "Angry to Evangelist - Six Steps to Flip the Switch from Angry Customer to Loyal Fan"
As you read through these six steps, think about prior experiences you've had with your customers. Take the time to think through those situations and come up with ways you could have made them better. You may be practicing some of these steps already, but that doesn't mean you can't improve. This eBook will provide you with some examples of what you can say/write, but please don't consider them a script. Throw your scripts away. Your attitude, sincerity, and a well thought out strategy are all you need. View full description >
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