What the best of the best are tracking to improve ROI and increase customer satisfaction
Customer satisfaction is the go-to metric for customer support companies. But is it enough? Of course we want happy customers, because happy customers mean more customers. The problem is that for every 1 customers that complain, 23 will not - they'll just leave.
This eBook explores the key metrics you need to be looking at in order to improve efficiency and increase customer satisfaction and retention.
What You'll Learn:
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