How To Do Customer Support Ticket Triage in B2B
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"How To Do Customer Support Ticket Triage in B2B"
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The ultimate guide to optimizing customer support responsiveness

Customer support is an essential part of any business, but managing a large volume of support tickets can be similar to juggling fire while balancing on a tightrope.

The key is to manage and prioritize customer issues through "ticket triage" which improves efficiency and provides a better experience to your customers while simultaneously reducing support costs.

This eBook provides tips and best practices for ticket management in customer support.

What You'll Learn: 

  • Where to start 
  • 6 ways to organize support tickets
  • 5 tips to define ticket severity
  • How to optimize your customer support software and automate ticket triage


Offered Free by: TeamSupport LLC
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