"Maintaining Customer Relations and Why Is It Important? - Free 46 page eBook"
thinkaboutCRM.com has put together a helpful eBook to help companies to understand their customers and implement Customer Relationship Management.
It is said nowadays that whether one buys a cup of coffee, a holiday, a house or a car the decision of purchasing has to be emotional. More importantly it is a crucial factor in customer retention and loyalty. Customer satisfaction is the underpinning factor in customer experience. Customer should feel good in doing business with the product or the service provider.
What you can learn from the eBook:
Good Customer Relations - Why Is It Important?
Understanding Your Customers
How to Calculate Customer Lifetime Value
How to Keep Your Customers Happy
How to Get Your Customers to Say "WOW!"?
Proven Methods of Customer Retention
The Art of Customer Follow-up
Loyalty Marketing Program
Promotional Items to Enhance Customer Relations
Handling Customer Complaints
How to Deal with Difficult Customers
Introducing the Seven Deadly Sins of Customer Service
Customer Relationship Management (CRM) Software - The Benefits
Choosing the CRM Program
Customer Services Over the Phone
Additionally, you will also receive a weekly newsletter delivered to your inbox courtesy of thinkaboutCRM.com.