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Making Agents Bionic - US

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"Making Agents Bionic - US"

White Paper


The role of the call center is changing as simple customer journeys become self-serve. The call center of tomorrow will need to augment human agents with technology to create a new breed of bionic agents equipped to deal with complex customer journeys.

Read this white paper and find out:

The changing role of the call center

How call centers use technology to improve the customer-agent interaction

The future of the call center agent

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