The Truth About Attrition in the Contact Center
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"The Truth About Attrition in the Contact Center"
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At first glance, attrition seems like a chink in the armor for contact centers.

At first glance, attrition seems like a chink in the armor for contact centers. Across every industry, the fact that people leave their jobs and move on is a basic truth, but in the contact center, the attrition metric receives quite of a bit of negative attention.


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