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Top Ten Resources

15 Top-Paying Certifications for 2015
It's always a good idea to take stock of your skills, your pay, and your certifications. To that end, here is a review of 15 of the

UK Retail Online Christmas Shopping Recap Report 2014
Read the UK Retail Online Shopping Recap Report to discover online retail shopping data and trends from the 2014 November and December

 

The Science of Happiness
How to build a killer culture in your company.

Best Practices for Selecting an Enterprise Time and Attendance System
Effective workforce management starts with in an accurate, efficient and user-friendly method for capturing work hours, pay rates and

 

The Contact Center Selection Checklist
Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center,

Top Tools for Optimizing Your Sales Team
It's a simple fact - if your sales team has the data and tools to reduce the level of friction in the sales process - everyone wins.

 

COLD CALLING IS DEAD, Thanks to LinkedIn
Use LinkedIn for Pre-Call Research.

10 Tips for Creating Social Engaging Social Content
Use the 10 tips to create your Field-Of Dreams moment.

 

Turn Your Contact Center from Cost Center to Revenue Generator
All enterprises must exceed customer expectations to achieve a competitive edge.

Mentoring That Works: Avoid 6 Common Mistakes
Find out how to overcome the most common challenges to running an effective mentoring program.

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