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Top Ten Resources

The Database Hacker's Handbook: Defending Database Servers (a $50 value) FREE for a limited time!
Learn how to identify vulnerabilities, how attacks are carried out, and how to stop the carnage.

Streamline Processes and Gain Business Insights in the Cloud
Learn how to drive profitable growth affordably and without complexity for your small business.

 

The Contact Center in 2015
According to the Avaya Consumer Preference Report, 41% of users talking to a contact center agent rate “fast and efficient resolution

Abandonment to Acquisition: 5 Tactics to Reduce Mobile Channel Abandonment
Why customers are abandoning transactions in droves and why is it an accepted trait of the online retail buyer? Learn five practical

 

To Beat Your Enemy, You Have to Know Your Enemy: 5 Ways Identity Theft Can Occur
Discover how you can prevent your fraud and decrease payment friction with this playbook.

History of Cryptography
An easy to understand history of Cryptography.

 

Creating a Culture of Innovation
Eight ideas that work at Google.

5 Tricks That Fraudsters Use to Target eGaming Operators
In this Playbook discover the results of conversations with exfraudsters and law enforcement officials about how fraudsters are targeting

 

The Contact Center Selection Checklist
Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center,

5 Elements of a Successful Patient Engagement Strategy
In today’s health care environment, patient engagement should be an essential component of every practice’s operations. Make

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