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Automation in Customer Service: A 2020 Trends Report

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"Automation in Customer Service: A 2020 Trends Report"

Scaling Customer Service on Messaging Channels to Build the Organization of the Future

We interviewed 100 Chief Customer Officers and Chief Experience Officers to discover how AI, bots and messaging platforms are changing the way they do business.

With expert commentary from customer service software provider Conversocial, this exclusive report is packed with actionable insights you can use to prepare your organization for this shift – including:

  • Why 96% of CCOs and CXOs say AI and automation will play a key role in the future of customer service delivery, and how they're building these tools into their customer service programs.
  • Which digital support channels customer service leaders will be focusing on over the next 12 months, and where they expect to see the greatest increase in customer interactions in that time.
  • Why 92% of CCOs and CXOs believe automation will reduce customer support costs, and how many are already using new technologies to handle certain customer service requests.

Claim your copy today to discover how your organization compares to the industry at large and where there are opportunities to refine your customer service program.

Offered Free by: Corinium
See All Resources from: Corinium

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