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The Rise of Chatbots in Customer Service & Support

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"The Rise of Chatbots in Customer Service & Support"

In this Whitepaper we go through how Chatbots powered by AI are quickly being adopted by forwarding thinking brands like American Express and H&M, to supercharge their customer service experience.

Research and Markets tells us that the chatbots market was worth $1.2 billion in 2018 and is projected to reach $7.5 billion by 2024. That's a compound annual growth rate of an impressive 34.75%. This comes as no surprise to us, though. We know chatbots offer companies a more accurate and responsive way to support customers around the clock.

Thinking about using a Chatbot or interested in what the hype is all about?

Download our free whitepaper to find out:

-Chatbots vs Live agents

-Solving the problem

-Consumer perception of Chatbots

-Why some of the largest companies are investing

-Enterprises finding new waves of offering

-The value of chatbots in customer service

-How Chatbots were used in the last year, including stats

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