"Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?"
Is your contact center outsourcer just another vendor? Attempting to establish a strategic partnership with your contact center can feel like you're chasing a unicorn.
Regardless of what you may have heard, establishing a strategic partnership with a contact center can exist. Aiming to establish that elusive relationship is a lot less hopeless when you know you’re not chasing the impossible.