How to properly implement customer self-service support in business to business.
Self-service customer support is must-have for any B2B support organization. Customers prefer and even demand it, and the benefits for the company are undeniable: reduce support costs, improve customer satisfaction, and increase efficiency.
This eBook explores the importance of self-service support, why it makes for great customer service, and how to properly implement self-service options.
What You'll Learn:
The role of customer self-service
Why customers prefer self-service
How self-service reduces costs and improves performance